Frequently Asked Questions
FAQ: We know choosing the right window system is an important decision — and you may have a few questions along the way. At XO Window Systems, we believe in clear communication and honest answers. Whether you’re curious about energy efficiency, installation timelines, or customization options, we’ve got you covered.
Below are some of the most common questions our customers ask.
Do I need HOA approval?
Yes, if you live in an HOA community, you’ll likely need approval before replacing your windows. We can help guide you through the process.
Do I need city permits?
It depends on your city and the scope of work. Most cities in Southern California require permits, except for Irvine and Huntington Beach. We can assist with pulling permits or guide you on how to do it yourself.
How much deposit should I pay?
By law, contractors can only ask for 10% of the project cost or $1,000, whichever is less. Never pay more upfront. Read More Here
Are all windows custom made?
Yes, every window is custom-made to fit your home’s unique measurements and needs.
How long will it take to install my windows?
Typically, it takes 4-8 weeks from order to installation. Installation itself usually takes 1-2 days.
Why is insurance and licensing important?
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Is an installation warranty important?
Yes! The quality of installation is just as important as the windows themselves. We offer a lifetime installation warranty, giving you peace of mind that your home is protected.
Can I find cheaper windows elsewhere?
Be careful of “too good to be true” deals. Cheap windows often come with poor installation, low-quality materials, and minimal warranties. Always work with licensed, insured, and reputable companies.
Do you use subcontractors?
No. We use only factory-certified, trained installers to ensure top-quality service from start to finish.
What’s the process to get started?
Once you accept our quote, we’ll prepare a work order for you to sign electronically. Then, we’ll schedule a measurement appointment and place your order. After manufacturing, we’ll schedule the installation around the shipping date.
What if I have a problem later?
If you have any issues, just call us! We’ll handle all warranty claims and fix any installation-related problems because of our lifetime installation warranty.
Can you create new window openings?
We don’t do major construction like creating new window openings. You’d need a general contractor for that.
Do you have a referral program?
Yes! You can earn $100-$500 for referring friends or family who make a purchase. Ask us for more details.
Are you really family-owned and local?
Yes! XO Window Systems is a family-owned business founded by a window industry expert with over 20 years of experience. We focus on providing homeowners with the best window systems for their needs—no high-pressure sales, just honest advice. Read more about us
Can’t Find Your Question in the FAQ? We’re Here to Help!
If you don’t see your question here (FAQ) , feel free to call us directly — we’re always happy to help!
Find answers to commonly asked questions about our products and services.