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Privacy Policy

Last Updated: April 03, 2025

This privacy notice for XO Window Systems (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website at https://xowindowsystems.com or any website of ours that links to this privacy notice;
  • Engage with us in other ways including any sales, marketing, or events.

If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice. You can click the links below or use the table of contents to learn more about each topic:

  • What personal information do we process? We may collect personal data that you provide directly as well as data collected automatically. (Learn more)
  • How do we process your information? We use your information to provide and improve our Services, communicate with you, and comply with legal requirements. (Learn more)
  • When and with whom do we share your information? We share your information in specific situations such as with service providers or during business transfers. (Learn more)
  • Do we use cookies and tracking technologies? Yes, to enhance your experience and analyze website usage. (Learn more)
  • Your rights: Depending on your location, you have rights regarding your personal data, including under the CCPA if you reside in California. (Learn more)

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
  4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  5. HOW LONG DO WE KEEP YOUR INFORMATION?
  6. HOW DO WE KEEP YOUR INFORMATION SAFE?
  7. DO WE COLLECT INFORMATION FROM MINORS?
  8. WHAT ARE YOUR PRIVACY RIGHTS?
  9. CONTROLS FOR DO-NOT-TRACK FEATURES
  10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  11. DO WE MAKE UPDATES TO THIS NOTICE?
  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

In Short: We collect personal information that you voluntarily provide when you express interest in our products or Services.

This may include your name, email address, phone number, mailing address, contact preferences, billing details, and any other information you choose to provide.

Sensitive Information: When necessary (and with your consent or as allowed by law), we may also collect sensitive information (e.g., payment details) to process transactions.

Information Automatically Collected

In Short: Some information, like your IP address, browser type, device information, and usage data, is collected automatically when you use our Services.

This includes log data, device data, and location data (if enabled) that help us ensure the security and proper functioning of our Services and to improve your experience.

Information from Other Sources

In Short: We may supplement your data with information from public databases, marketing partners, and other third-party sources to enhance our records and improve our marketing efforts.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to deliver and improve our Services, communicate with you, ensure security, and comply with legal obligations.

We use your personal information for purposes such as:

  • Providing and managing your orders and accounts.
  • Sending marketing and promotional communications (if you have opted in).
  • Analyzing and improving our Services and user experience.
  • Ensuring the security of our systems and preventing fraud.
  • Meeting our legal and regulatory obligations.

3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

In Short: We may share your information with third parties in specific situations, such as service providers, business partners, or during a business transfer.

Examples include:

  • Service Providers: Vendors that help with payment processing, analytics, customer support, and other operational functions.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales, your information might be transferred as part of the transaction.
  • Legal Requirements: If required by law, regulation, or legal process, we may disclose your information.
  • Affiliates & Partners: With your consent or as necessary to offer you complementary products or services.

We do not sell your personal information.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes, we use cookies and similar technologies to collect and store information about your interaction with our Services.

Cookies help us analyze traffic, customize your experience, and deliver targeted content and advertisements. For further details, please refer to our Cookie Notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Once your information is no longer needed, we will delete or anonymize it, unless retention is necessary for legal or operational purposes.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We use a variety of technical and organizational security measures to safeguard your personal information, though no method is 100% secure.

While we strive to protect your data, please be aware that electronic transmissions and storage are not completely immune to risk. We encourage you to take measures to protect your personal information as well.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect personal information from children under the age of 18.

If it comes to our attention that we have inadvertently collected data from a child under 18, we will promptly take steps to delete that information. If you believe we have collected such information, please contact us immediately.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You have rights regarding your personal data, including accessing, correcting, or deleting your information, subject to applicable laws.

You can also withdraw consent for certain processing activities or opt-out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

In Short: Most browsers and mobile devices offer a Do-Not-Track (“DNT”) feature. Currently, we do not respond to DNT signals.

If a uniform standard for DNT is established, we will update this notice to reflect our policy regarding such features.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes. U.S. residents, particularly those in California, are granted specific rights under applicable laws such as the California Consumer Privacy Act (CCPA).

California Consumer Privacy Act (CCPA)

The CCPA provides California residents with rights including, but not limited to:

  • The right to request disclosure of the categories and specific pieces of personal information we have collected about you.
  • The right to request deletion of your personal information, subject to certain exceptions.
  • The right to opt-out of the sale or sharing of your personal information.
  • The right to non-discrimination when exercising your privacy rights.

For detailed instructions on how to exercise these rights, please contact us using the information below.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we may update this privacy notice as needed to reflect changes in our practices or for legal compliance.

Any updates will be indicated by an updated “Last Updated” date and will become effective as soon as posted. We encourage you to review this notice periodically.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or comments regarding this privacy notice, please contact us at:

XO Window Systems
Corporate Office: 26632 Towne Centre Dr #300, Foothill Ranch, CA 92610
Warehouse/Showroom (Appointment Only): 640 S Grand Ave Suite 108, Santa Ana, CA 92705
Phone: (949) 282-4441
Email: [email protected]

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

In Short: Depending on applicable laws, you may have the right to access, correct, or request deletion of your personal information.

If you wish to review, update, or delete your data, please contact us via the details provided above or visit our Contact Us page. We will process your request in accordance with applicable law.

By using our Services, you acknowledge that you have read and understood this privacy notice and agree to its terms.

XO Window Systems is committed to protecting your privacy and ensuring a secure online experience.

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